Robots at reception: South African hotel turns to tech to combat COVID-19 fears
February 15, 2021, 11:53 am

Robots at reception: South African hotel turns to tech to combat COVID-19 fears

A robot by CTRL Robotics company provides room service in the Sky Hotel in Sandton, South Africa, on January 29, 2021. (AFP)

Staff at Hotel Sky in Johannesburg’s wealthy Sandton district adhere to strict COVID-19 protocols, wearing masks and physically distancing from guests as much as possible; all, that is, except Lexi, Micah and Ariel.

For the three concierges couldn’t breathe germs on you even if they wanted to: they’re robots.

Robot hospitality is not new - Japanese hotels have been deploying them for years and in 2015 Tokyo’s Henn’na, or ‘Strange’, hotel became the first to be fully staffed by machines.

Several robot-staffed Tokyo hotels are now using them to serve guests with mild COVID-19 symptoms.

But Hotel Sky, which launched this year, is the first in Africa to use automated attendants, a concept that could cause a stir in a country with one of the world’s worst jobless rates.

Unemployment is at 30.8 percent, according to President Cyril Ramaphosa’s state of the nation address last Thursday.

“It’ll never replace people, but it is going to change the space,” Paul Kelley, Hotel Sky Managing Director, told Reuters.

A receptionist asks for information from a robot by CTRL Robotics company in the hall of the Sky Hotel in Sandton, South Africa, on January 29, 2021. (AFP)

“I think that it is the future,” he said, adding that they planned to launch an offshoot in Cape Town next month.

Lexi, Micah and Ariel deliver room service, provide travel information and can drag up to 300kg of luggage from the marble-floored lobby to the rooms.

If the hotel receives a guest with COVID-19 symptoms, the robots could be deployed instead of people as a precaution.

Otherwise, “guests can choose whether they want to interact with staff members or make use of the self service, which is all controlled by their phone,” Herman Brits, the hotel’s general manager, said.

Steve Pinto, CEO of CTRL Robotics, which supplies the droids, said they could also scan customers’ facial expressions to determine how happy they were.

“It helps management to understand how customers are experiencing the facilities at the hotel,” he said, after getting a robot painted in a riotous orange and white pattern to take a selfie.

Reaction to the robots has been mixed. Even highly intelligent robots don’t always “get” what you want.

“I think the world is moving towards this digital space, but we are not used to it,” hotel guest Ernest Mulenga said. “The human touch is still something that is appealing to me.”

source: Reuters

Image source: AFP

Levant

South Africa’s ex-president Zuma fails to attend corruption inquiry Saudi Arabia busts gang for smuggling gold, over $17 million abroad: SPA

BENEFIT, the Kingdom’s innovator and leading company in Fintech and electronic financial transactions service, has sponsored the BuildHer CityHack 2025 Hackathon, a two-day event spearheaded by the College of Engineering and Technology at the Royal University for Women (RUW).
Aimed at secondary school students, the event brought together a distinguished group of academic professionals and technology experts to mentor and inspire young participants.
More than 100 high school students from across the Kingdom of Bahrain took part in the hackathon, which featured an intensive programme of training workshops and hands-on sessions. These activities were tailored to enhance participants’ critical thinking, collaborative problem-solving, and team-building capabilities, while also encouraging the development of practical and sustainable solutions to contemporary challenges using modern technological tools.
BENEFIT’s Chief Executive Mr. Abdulwahed AlJanahi, commented: “Our support for this educational hackathon reflects our long-term strategic vision to nurture the talents of emerging national youth and empower the next generation of accomplished female leaders in technology. By fostering creativity and innovation, we aim to contribute meaningfully to Bahrain’s comprehensive development goals and align with the aspirations outlined in the Kingdom’s Vision 2030—an ambition in which BENEFIT plays a central role.”
Professor Riyadh Yousif Hamzah, President of the Royal University for Women, commented: “This initiative reflects our commitment to advancing women in STEM fields. We're cultivating a generation of creative, solution-driven female leaders who will drive national development. Our partnership with BENEFIT exemplifies the powerful synergy between academia and private sector in supporting educational innovation.”
Hanan Abdulla Hasan, Senior Manager, PR & Communication at BENEFIT, said: “We are honoured to collaborate with RUW in supporting this remarkable technology-focused event. It highlights our commitment to social responsibility, and our ongoing efforts to enhance the digital and innovation capabilities of young Bahraini women and foster their ability to harness technological tools in the service of a smarter, more sustainable future.”
For his part, Dr. Humam ElAgha, Acting Dean of the College of Engineering and Technology at the University, said: “BuildHer CityHack 2025 embodies our hands-on approach to education. By tackling real-world problems through creative thinking and sustainable solutions, we're preparing women to thrive in the knowledge economy – a cornerstone of the University's vision.”